Customer Service Articles

Business » Customer Service | By scott gallagher @ Friday, 5th December 2008 @ 12:16 AM

When you work in a major business center like Atlanta, it can sometimes become an absolute necessity to have the ability to ship materials to other business hubs throughout the country within twenty four hours. There are many different situations that can arise in the world of business that are going to require that you find an Atlanta courier service that can assure you that your package will reach any other destination in the United States within the day. Having an Atlanta courier service that... more...

Business » Customer Service | By Amy Nutt @ Wednesday, 26th November 2008 @ 9:50 PM

During an advertisement for an overnight shipping service, an announcer seriously intones \'When it absolutely positively has to be there overnight.\' But for many, the question remains if the mail is truly delivered during the night time. The answer is both yes and no. Logistics of Overnight Delivery Overnight delivery policies and rates may differ from carrier to carrier, but most share one thing in common -- time frames in which overnight packages can be delive... more...

Business » Customer Service | By Amy Nutt @ Tuesday, 25th November 2008 @ 8:47 AM

Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept. Focus intensely on customers, align your products or services with their interests, and voila: a customer - centric culture is born. Simple, right? Not quite. Becoming a truly customer-centric organization is perhaps one of the most difficult transitions an organization can make, fraught with hidden obstacles and unanticipated challenges. Here are three potential roadblocks o... more...

Business » Customer Service | By Terence Fugazzi @ Saturday, 22nd November 2008 @ 4:36 PM

I\'ve had a bunch of phone calls and conversations about a recent paper I wrote called \"Do you know why your customers really buy,\" which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind: There are a lot of professionals caught up in a quandary right now. They seem to be searching for a way to justify their loyalty and engagement efforts. They want to gain more ground competitivel... more...

Business » Customer Service | By Terence Fugazzi @ Friday, 21st November 2008 @ 6:34 PM

Without getting into deep research, it seems to me that the average marketing manager should be able to put together a sensible survey simply by using some common sense. Somehow, this is not happening as often as I would expect. My speculation is that people are so hungry for feedback on so many items that they can\'t resist asking their customers for feedback on all of them. The result of this is that survey abandonment goes up proportionate to the length of the survey and the demographic ... more...

Business » Customer Service | By Elinor Stutz @ Thursday, 20th November 2008 @ 12:18 AM

When speaking to audiences or coaching clients, I am always asked what may have gone wrong upon submitting their proposal to a prospect who was previously interested but now no longer communicates. 1. Speak to the budget of your prospect 2. Itemize your packages offered for easy comparison 3. Full disclosure Prior to writing your proposal, you of course need to find out why your prospect invited you in for an appointment or agreed to take time on the phone to speak with yo... more...

Business » Customer Service | By Amy Nutt @ Wednesday, 19th November 2008 @ 12:39 PM

The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. They are fully aware of the need for executive sponsorship, ongoing contact with customers and fast complaint resolution. But somehow, due to lack of time, budget or resources, the required actions are not executed at all or are not executed to the extent that they should be. The importance of the customer and the need to become a cust... more...

Business » Customer Service | By Shawn Wilson @ Wednesday, 19th November 2008 @ 9:18 AM

First off let me just say this, make sure when you purchase a hi end stove to buy from a place that carries mostly hi end products. Major department stores can often do a good job with middle and low end products but rarely have the man power to handle the extra knowledge required with the expensive stuff. 3 years ago we purchased $24,000 worth of appliances and furniture from a major department store. Which included a stove, dishwasher, warming drawer, fridge, washer, dryer, a bedroom se... more...

Business » Customer Service | By Art Gib @ Tuesday, 18th November 2008 @ 12:00 PM

Imagine not having to worry about staffing your contact center. Imagine having sophisticated customer and technical support for your business. Imagine having your center staffed by experienced people focused not only on problem solving, but up-selling your customers as well. If this sounds good to you, then outsourcing your contact center may be something you should seriously consider. Your customers are the most important asset of your business. It doesn\'t matter how wonderfu... more...

Business » Customer Service | By Warren Wong @ Monday, 17th November 2008 @ 6:58 PM

When you fly on a corporate jet, you don\'t serve wrapped sandwiches or tea and coffee in a Styrofoam cup to the passengers. No way! Corporate jet catering is almost like dining in a five-star restaurant. Passengers have a choice of meal and it is served on real plates with real cutlery. Along with having the appropriate flight attendant training, in order to work in this area of the aviation industry, you need to have training in the preparation and serving of meals. The catering is one o... more...