Customer Service Articles

Business » Customer Service | By Robert Howard @ Sunday, 16th November 2008 @ 11:27 AM

Loyalty cards have invaded and have taken over our lives! It all started innocently enough. It seemed like no big deal when airlines and hotels embraced the \'frequent\' traveler rewards programs. We consumers embraced the idea of earning rewards for our travel. Little did we know that loyalty cards would band together and plot to overtake our lives! The momentum built slowly so that we wouldn\'t notice. First we had one airline and one hotel loyalty card stowed safely in o... more...

Business » Customer Service | By Jeff Casmer @ Sunday, 16th November 2008 @ 3:49 AM

It has become evident that effective customer service is required in order for a business to be profitable. People are no longer willing to accept companies that can not and will not handle customers concerns and questions. Many company owners have better things to do then to sit around all day seeing to customers. Instead, they employ customer service representatives who take care of any needs the customer may have. Now however, when a customer calls for customer service they may be tal... more...

Business » Customer Service | By Amy Nutt @ Sunday, 2nd November 2008 @ 1:40 PM

At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer. Yet as revealed in Magnifying Customer Focus: A Study of Current Trends and Future Possibilities 2006-2016, a global study commissioned by American Management Association and conducted by The Human Resource Institute, the terms are not o... more...

Business » Customer Service | By Karen Scharf @ Friday, 31st October 2008 @ 2:31 PM

My sister-in-law recently shared a little tip with me, and even though the tip was related to housekeeping, I thought it was a great concept to apply to any business. Here\'s what she said: she always ends her day by making sure her kitchen sink is cleaned. No leftover dinner dishes. No stray items. Stainless steel polished to a shine. That way, she can wake up in the morning to a nice clean sink, and the rest of her day just goes more smoothly. It\'s easier for her to k... more...

Business » Customer Service | By Tarun Jaswani @ Friday, 31st October 2008 @ 8:20 AM

Customer service (also known as Client Service) is the provision of service to customers before, during and after a Purchase. According to Turban et al, 2002, Customer service is a series of activities designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customer expectation. Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice. I... more...

Business » Customer Service | By Hani Masgidi @ Tuesday, 28th October 2008 @ 4:09 PM

SWOT tool is one of the main management strategies. It refers to Strength, Weakness, Opportunity, and Threat. An explanation of each element will be provided as the following. Strength Issue You have to show your contact center\'s strength. Thus, you can demonstrate this tool via many occasions while proceeding with tackling the management scenario. As an example, you can select your contact center\'s own market and change its strategy periodically as well. more...

Business » Customer Service | By Hani Masgidi @ Saturday, 25th October 2008 @ 3:50 PM

PEST analysis means strictly the Political, Economics, Social, and Technical analysis, which can be applied perfectly at any time. The following paragraphs will explain this analysis. Political Issue During the operation of managing your Call Center, you can apply the political issue in most of your unique programs. You may need long inclusive enforced copyrights. Thus, for your Call Center to show its political awareness, it must direct its topics to the involved clients in your origi... more...

Business » Customer Service | By Tarun Jaswani @ Thursday, 23rd October 2008 @ 8:39 AM

A sales lead is the identity of a person or entity potentially interested in purchasing a product or service,and represents the first stage of a sales process.The lead may have a corporation or business associated (a B2B lead) with the person(s).Sales leads come from either marketing lead generation processes such as trade shows, direct marketing, advertising, Internet marketing or from sales person prospecting activities such as cold calling. For a sales lead to qualify as a sales prospect, or ... more...

Business » Customer Service | By Tarun Jaswani @ Thursday, 23rd October 2008 @ 7:49 AM

Telemarketing is a method of direct marketing in which a salesperson solicits to prospective customers to buy products or services,either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing has come under fire in recent years, being viewed as an annoyance by most. This involves commercial communication (... more...

Business » Customer Service | By Warren Wong @ Thursday, 9th October 2008 @ 12:14 AM

The face of call centers is changing and as a result many call center owners are changing as well. Today the call center industry is moving towards a more advanced look and more and more people are beginning to start what is called a virtual call center. These call centers work in the same way as normal call centers, calls and made and received at the call center and handled by the employees that have been hired. The number and types of virtual call center jobs are the same as they always were. ... more...