Customer Service Articles

Business » Customer Service | By Dominic Donaldson @ Tuesday, 16th September 2008 @ 9:30 AM

If you have ever worked in the retail or customer service industries then the words mystery and shopper are ones with undertones of dread and humiliation. As if an anonymous report was not bad enough, now your run of the mill mystery shopper is armed with audio visual equipment. The battle lines have been drawn and this article is a guide to spotting that mystery shopper and how to gain top marks when you do. Mystery shopping is a fad from the 1940s that well and truly stuck. The concept ... more...

Business » Customer Service | By Brandi Cummings @ Tuesday, 16th September 2008 @ 2:22 AM

In part because of the Internet, more and more customers are looking to do business after normal business hours. They surf the Internet for the products they are interested in, search for websites of the businesses they want to get these products from, then look at the business itself to see how they can get the products from them. Can they order online? How can they get their questions answered? Can they call? Can they do it now? At 9:48pm? Obviously you want to give your customers... more...

Business » Customer Service | By Hani Masgidi @ Thursday, 11th September 2008 @ 11:27 AM

Development managers are busy zeroing in on how to maximize their call center productivity. More often than not their most preferred strategy is on scripting, pitching or specific call center software. Though these two alternatives are definitely important weapons in your arsenal for operating a successful call center, but by far the priceless asset is none but your employees i.e. your call center agents. To improve the effectiveness of your call center, start interacting with your caller... more...

Business » Customer Service | By Karen Scharf @ Thursday, 11th September 2008 @ 6:35 AM

I came across a local news story a few months ago that had me absolutely astounded. A health insurance company here in Indianapolis released a statement saying they will no longer pay hospitals for performing the wrong surgery, performing surgery on the wrong body part, or performing surgery on the wrong patient. What really flabbergasted me is that obviously, up until now, they were paying for these things! That means the hospitals actually had to send a bill for performing the wrong su... more...

Business » Customer Service | By Dominic Donaldson @ Saturday, 6th September 2008 @ 4:44 PM

Being a Mystery Shopper is a bit like being a consumer spy. Not quite MI5, but it is important in its own right as a yardstick for customer service and identifying improvements that can be made to a business. The reason that companies hire a mystery shopping service is to understand in an unbiased way what the customer is experiencing, and determine if that experience needs improving to maximise profit potential. If a business has front of house staff that pay little attention to customer se... more...

Business » Customer Service | By Robin Matuk @ Friday, 29th August 2008 @ 10:16 PM

Providing great customer service puts you ahead of other competing businesses. It\'s what your business needs to develop a loyal customer base. When your competitors lose business because of poor customer service and their lost customers become your first time customers, it\'s your customer service that will keep your new customers coming back. It will cause your business to rise above its competition. The following tips will help you to satisfy your customers better, ... more...

Business » Customer Service | By Uchenna Ani-Okoye @ Tuesday, 26th August 2008 @ 11:37 AM

If you are running an eBay business, you may not realize that the need for great customer service still exists - even for online auctions. When a buyer receives quality customer service from you, they will potentially do one of two things - or both. They will give you great feedback, and they may look for more of your auctions in the future. If you hope to make a living from eBay, you have to stop thinking of it as an \'auction\' and start running it like a \'business.\' <... more...

Business » Customer Service | By Warren Wong @ Wednesday, 13th August 2008 @ 7:00 PM

People often wonder what call center consultants are, and the answer is simple; there are people are whose job is to make a call center the best it can be by training all the agents and organizing the call center so that it works efficiently. These are the companies that teach call center agents to do what they need to do to. There are hundreds of call center consultant companies in the United States today but there are only a select few that can be considered experts in the field on consulting.... more...

Business » Customer Service | By Ann Liu @ Wednesday, 13th August 2008 @ 12:15 AM

Speaking of customers, we all know the importance of the role of customer service. No matter how big or how small business you are running, as a business owner, customer service will always be on your top list among of the others. How to and what should you do in order to provide better service to your customer becomes one of the hot topics - especially in the highly competitive Internet marketing business. Through practice, I find this following tips work, so I want to share with... more...

Business » Customer Service | By Warren Wong @ Tuesday, 12th August 2008 @ 4:28 PM

More and more people are looking for a way to avoid having to drive to work in the rush hour traffic every day. More and more people are looking for a way to spend more quality time with the families. There is now a solution to all your problems; you can work from home with a call center at home. This is similar to the traditional call center except for the fact that you are working at home instead of in a large office building. The questions remains why would anyone want to work at call... more...