Telesales Articles

Business » Sales » Telesales | By Adam Price @ Thursday, 24th July 2008 @ 12:19 PM

You probably never tell potential clients your real goal in calling them, but you don\'t need to. They\'re already aware, because we\'re all sensitive when the phone rings and it turns out to be someone we don\'t know. In the old traditional training, we learned the latest techniques for making a sale. We talk to \"prospects\" rather than with people. And we \"guide\" conversations along rather than letting them unfold naturally. The way we do ... more...

Business » Sales » Telesales | By Adam Price @ Thursday, 24th July 2008 @ 1:44 AM

Our thoughts are always at the basis of our behaviors. If our thoughts are fixed on the goal of making a sale, then we\'re not really being forthright. We\'re not focused on the conversation or the truth of a situation. We\'re chasing people -- or at least chasing the sale. Here are 5 important steps to help end the \"chasing game\" in our cold calling efforts. 1. Avoid reading from a script Life is not a script, nor are normal conversations. When w... more...

Business » Sales » Telesales | By Adam Price @ Thursday, 24th July 2008 @ 1:41 AM

Can\'t you tell when somebody wants something from you? I certainly can. And it usually feels inconvenient and intrusive. So you can understand, then, why potential clients will often run for cover when your cold call is only about \"making the sale.\" Most people sense that cold calls are self-serving to the person calling. You can almost hear the unspoken thought, \"You want something, right? Otherwise why would you be calling?\" This triggers almost immedi... more...

Business » Sales » Telesales | By Adam Price @ Thursday, 24th July 2008 @ 1:08 AM

Sometimes the finest solutions are the simplest. Focusing on relationships when making cold calls is one of them. It keeps us genuine, and eliminates our dread of making cold calls. We\'re real people talking about real things. We\'re interested in the conversation, and it shows. Most of us dislike putting on our \"salesperson persona\" when we make cold calls. We think it\'s needed, however, because we\'ve been trained to make the sale. And yet we\'re in... more...

Business » Sales » Telesales | By Adam Price @ Wednesday, 23rd July 2008 @ 12:39 PM

Stop your expectations from sabotaging cold calls Sales pressure is a mighty saboteur. And it comes in all shapes, sizes, and flavors. Beginning any conversation with the anticipation of a sale puts the whole conversation under pressure. This doesn\'t normally create good outcomes. It usually triggers pressure, resistance, and tension. People have received so many calls with such a strong focus on sales that they respond in a defensive manner to any sales calls at all. If yo... more...

Business » Sales » Telesales | By Adam Price @ Friday, 18th July 2008 @ 2:57 AM

From the traditional point of view, cold calling conversations should constantly lead towards making sale. We\'ve been given only one path to follow, and that\'s getting a \"yes.\" This is why our language and energy feels stilted. We aren\'t being genuine, and we aren\'t inviting the other person to tell us the truth about where they stand. Here are four powerful reasons to relax and stop trying to force cold calls into sales: 1. When we\'re... more...

Business » Sales » Telesales | By Adam Price @ Friday, 18th July 2008 @ 2:56 AM

The moment you use the old-school cold calling approach the traditional pitch about who you are and what you have to offer, you trigger the negative \"salesperson\" stereotype. And that usually means instant rejection from your prospect. The problem is with how you\'re selling, not what you\'re selling. When you start cold calling by talking about what you have to offer, you\'re \"pitching\" yourself instead of focusing on the other person. Your voice and de... more...

Business » Sales » Telesales | By Mark Winder @ Thursday, 20th March 2008 @ 3:29 AM

Today, it seems more important than ever that we make the most of our business communication. And when we\'re selling, using voice mail is one of our most important tools. By avoiding these 7-Deadly Sins of Voice Mail, you\'re giving yourself a much better chance of having your phone call returned by your customer. Sin #1: Your name isn\'t clear This is perhaps the most common mistake made. After all - people are extremely familiar with their own name... more...

Business » Sales » Telesales | By Adrian Adams @ Wednesday, 31st October 2007 @ 6:50 AM

While certain companies may find a receptionist more than enough to answer the phone, other companies may require significantly extensive call management. Any company that finds its phones ringing off the hook may want to consider hiring external call centers to handle their incoming as well as their outgoing calls. Hiring a call center can do a lot for your company in the way of saving precious employee time and resources and boosting growth management. Call centers do more than just a... more...

Business » Sales » Telesales | By Tammy Stanley @ Tuesday, 9th October 2007 @ 5:51 AM

This morning I received one of those calls that I hardly look forward to getting. You probably have had calls just like this: Hello Mrs. Stanley, this is ABC carpet cleaning company, and we\'re currently in your area cleaning carpets for other homeowners, and we\'d like to offer you a free cleaning for any room in your house of a 10X10 area. We also clean couches, chairs and throw rugs. We\'d like to come in and give you a free estimate for all the carpet areas in your hom... more...